Vol. I · No. 001
Key West, Florida June 1, 2026
Key West Healthcare

A referral directory for finding same-day healthcare on the island.

Accessibility Policy

Our commitment to digital accessibility, the standards we follow, and how to request assistance.

Effective Date: May 22, 2026

Key West Healthcare is committed to making its website more accessible and usable for individuals with disabilities while preserving the accuracy, safety, integrity, and security of the information offered through the site. This Accessibility Policy explains our accessibility goals, the limits of our control, the standards we may use for guidance, the process for requesting assistance, and the important limitations applicable to any accessibility-related statement made on this site.

Purpose of This Policy

The purpose of this policy is to state our general commitment to digital accessibility and reasonable efforts to improve access to site content and functions for people with disabilities. Accessibility is an ongoing process, not a one-time event. Website accessibility may be affected by evolving technology, changing content, third-party integrations, assistive technology compatibility, device limitations, and other factors outside our complete control.

This policy is a website policy only. It is not a guarantee that every page, feature, document, form, image, or third-party tool will be accessible at all times, on all devices, through all browsers, or with all assistive technologies.

Scope

This policy applies to public-facing website content, navigation, forms, and related digital features that Key West Healthcare controls directly. It does not necessarily apply to third-party platforms, map services, embedded content, social media platforms, plug-ins, or externally hosted content that we do not own, build, maintain, or control.

General Commitment

We seek to provide website information and functions in a manner that supports meaningful access for users with disabilities. The U.S. Department of Justice states that the ADA applies to businesses open to the public and that businesses must ensure that the goods, services, privileges, and activities they provide online are accessible to people with disabilities.

We also recognize that effective communication may require auxiliary aids and services in some circumstances. DOJ states that covered entities must provide auxiliary aids and services when needed to communicate effectively with people who have communication disabilities.

Accessibility Standards and Internal Benchmarking

For internal guidance, development, remediation, testing, and prioritization, we may look to recognized accessibility frameworks, including the Web Content Accessibility Guidelines (WCAG). W3C states that WCAG 2.2 is a current W3C Recommendation published on October 5, 2023 and updated on December 12, 2024.

Where practicable, we may use WCAG 2.2 Level AA as an aspirational design and remediation benchmark. However, any reference to WCAG in this policy is descriptive of an internal objective only. It is not a representation, warranty, or binding promise that every part of the site currently conforms, or will always conform, to any particular WCAG version or success criterion.

Legal Standards May Differ Depending on Coverage

DOJ states that, for businesses open to the public, there is not currently a Title III regulation setting out detailed web technical standards, although DOJ identifies WCAG and Section 508 standards as helpful guidance and states that businesses must still ensure accessibility and effective communication.

Key West Healthcare reserves the right to determine in good faith which legal standard applies, what timeline applies, what exceptions apply, and what remediation measures are reasonable, necessary, technically feasible, and proportionate under the circumstances.

No Guarantee of Complete or Error-Free Accessibility

We do not warrant or guarantee that:

  • every page is fully accessible at all times;
  • every PDF, image, or embedded media file is accessible;
  • every third-party integration is accessible;
  • every form field or download will work with every assistive technology;
  • every browser, operating system, mobile device, or screen reader combination will produce the same result; or
  • every accessibility issue will be identified, prioritized, or corrected immediately.

Website content changes frequently. New pages, images, scripts, security tools, and third-party integrations may create accessibility issues before they are detected and remediated. Temporary interruptions, coding regressions, or vendor updates may affect accessibility without prior notice.

No Waiver; No Admission; No Contractual Promise

This policy does not constitute a concession, admission, or representation that the site is, has been, or will be fully accessible under any particular law, regulation, or technical standard. It does not create a contract, guarantee, warranty, independent duty, private right of action, or standard of care beyond what applicable law requires. It does not waive any defense, exemption, safe harbor, or other legal or equitable position available to Key West Healthcare.

Accessibility Features and Practices

Depending on the page and stage of development, the site may incorporate accessibility-supportive practices such as:

  • clear heading structure;
  • keyboard-accessible navigation where feasible;
  • alternative text where feasible;
  • sufficient color contrast where feasible;
  • resizable text and responsive layouts where feasible;
  • descriptive form labels where feasible;
  • focus visibility where feasible; and
  • efforts to reduce unnecessary barriers in navigation and content presentation.

Not all such practices may be present on every page, and the absence of any single feature on a particular page does not necessarily mean the site is legally noncompliant.

Third-Party Content, Tools, and Platforms

The site may use or link to third-party tools or services, including maps, embedded content, analytics tools, spam filters, or security services. Third-party content and services may present accessibility barriers outside our direct control. We do not guarantee the accessibility of third-party platforms or content, even if linked from or embedded in the site.

Alternative Access and Assistance

If you experience difficulty accessing any content, feature, or function on this site, you may contact us through our contact page and describe the issue in reasonable detail, including the webpage or feature involved and the type of assistance needed. We may attempt, where reasonably practicable, to provide information or assistance through an alternative method of communication or format.

We reserve the right to determine the appropriate method, scope, timing, and format of any response, consistent with applicable law, operational feasibility, and safety considerations.

Time for Response

We will make reasonable efforts to review reported accessibility issues and requests for assistance in the ordinary course of business. Response times may vary depending on the nature of the request, whether the issue involves third-party content, and other operational considerations. Nothing in this policy guarantees a response within any specific period unless applicable law expressly requires one.

Emergency Limitations

This site is not intended for emergencies or time-sensitive clinical communication. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

Monitoring, Testing, and Remediation

We may periodically review site accessibility using manual review, automated tools, internal testing, or user feedback. Automated tools do not detect every accessibility issue and do not replace human judgment. We reserve the right to prioritize accessibility work based on public-facing importance, feasibility, traffic, risk, resource allocation, and legal requirements.

Security and Anti-Abuse Measures

Accessibility does not require us to disable reasonable security measures, spam controls, content protections, bot defenses, rate limits, or other technical safeguards. No person may misuse this Accessibility Policy as a pretext for scraping, automated access, AI training, or any other conduct prohibited by the site's Terms of Service.

Policy Changes

We may revise this Accessibility Policy at any time without prior notice. Updated versions become effective upon posting unless a later effective date is stated.

Governing Law and Reservation of Rights

This Accessibility Policy is incorporated into and subject to the Terms of Service. The governing law, exclusive venue, limitation of liability, disclaimer of warranties, indemnification, class action waiver, jury trial waiver, and statute of limitations provisions of the Terms of Service apply in full to any claim arising under or relating to this Accessibility Policy. Your use of the site is also subject to the Privacy Policy. To the fullest extent permitted by law, all rights, defenses, privileges, and remedies are expressly reserved.